Register Now for Special Editions of the Virtual EYE2EYE Series with Presentations by The Ritz-Carlton Leadership Center

The Vision Council invites members to attend special editions of the Virtual EYE2EYE Series with presentations by The Ritz-Carlton Leadership Center. Set to take place on Wednesday, October 21 and Wednesday, November 11 from 12–2 p.m. EST, these sessions are inspired by the panels originally scheduled to take place at Vision Expo East 2020 and will focus on customer service and patient loyalty.

Click here to register. Please note that attendees only need to register once for both sessions.

The upcoming Virtual EYE2EYE Series events include:

Brand Differentiating Service | Delivering an Elevated Experience

Wednesday, October 21 from 12–2 p.m. EST
At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program you will learn how our time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement.

Excellence in Healthcare | Building Success from Within

Wednesday, November 11 from 12–2 p.m. EST
To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry.

Both sessions will be led by Valori Borland, The Ritz-Carlton Leadership Center’s Practice Director. As a trusted advisor with The Ritz-Carlton Leadership Center, Valori brings over three decades of experience with The Ritz-Carlton Hotel Company to create exceptional experiences with clients worldwide.

For more information on the EYE2EYE Series, click here. For more information on The Ritz-Carlton Leadership Center, click here.